What is the Concierge model of support?

Supported Independent Living (SIL) is an NDIS funded model of shared accommodation. Terms used prior to the introduction of the National Disability Insurance Scheme (NDIS) for Concierge Supported Independent Living that you may have heard of are Disability Accommodation or Group Homes. All of these accommodation types refer to living scenarios where individuals are supported to live independently with staff dropping in, being onsite for emergencies or staff being on hand for support 24 hours a day 7 days a week.

The Concierge support term is a new concept, as it allows for you to pick and choose the supports that you receive and who you receive them from. This is revolutionary as it gives you choice and control over how you live your life.

Where are Concierge Support Homes?

With the rise of socially conscious support, Concierge Support housing and disability housing options in general are increasingly being integrated into communities so that residents can contribute to society and live the lives that they want to live. Homes are generally in apartment style buildings, with support workers living on-site in a separate part of the residence.  Homes are in the communities where we work and live, and are tailored to individuals support requirements. Your support coordinator will be able to advise on concierge supported independent living options near you.

What kind of support would I receive in a Concierge Support residence?

Along with having the control and choice over who provides your day to day support assistance, concierge residents have the ability to choose specific times that they want to access their onsite concierge support staff (within their NDIS plan). Concierge staff and daily supported independent living staff can be from the same or different organisations – it is the individual’s choice.

Concierge support staff provide:

  • On-call overnight support
  • Unexpected support
  • Emergency support
  • Extra person support eg assistance with a hoist transfer
  • Day-to-day tasks if you choose to use the one provider rather than several

How can I utilise Concierge Support?

If you would like to learn more about concierge support and how it could work for you, bring it up with your support coordinator. They will be able to advise you on what funding is relevant to you in your NDIS plan and will be able to support you in finding a concierge support residence that suits you and your needs.

At Angelic Care we work with you as you move in and adjust to your new home, making sure that you receive the outcomes that you are looking for – allowing for a seamless transition and an enjoyable new home.

Taking the step to move into a Concierge Supported Independent Living property can be daunting. We are here to support you every step of the way.